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  • VictoriaTACTeam

    Administrator
    August 5, 2021 at 12:49 pm

    Hi @Sofshu & @FredO_STL Thanks for reaching out about this. We are currently working with our IT Team on this and are aware that there are some inconsistencies. This article may be helpful for you to understand how Playing Sessions are calculated (link below), however that being said – we are aware of some lingering issues.

    For not calculating consistently, we are finding that it may be a factor with the device and browser being used. (Ex: Some have found this happening while using some mobile devices and running safari.)

    Thanks for hanging in there with us while we work on it. 🙂

    https://help.tonypolecastro.com/en/articles/5342598-how-playing-sessions-are-calculated

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