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I own three guitars that I ordered from Sweetwater, in my opinion they are top notch all instruments were in pristine condition and delivered on time, I have even returned a couple due to my dislike of the guitar personal preference, no fault of theirs. The returns and credit were handled professionally and in a timely fashion. I will say this, if after a customer recieves a guitar and there is something wrong with it and is sent back for whatever reason, it goes to the head of the list, they are a world wide company with a tremendous volume so any initial upgrades are done in the order they are received. May I ask with guitar you ordered? In regard to the bone nut, which in my opinion is a very porous and inconsistent material, if the guitar came stock with a Tusq nut my opinion I would have stuck with the Tusq.