• Community Support

  Videos not responding

  Posted by gern_blangston on July 20, 2024 at 2:20 pm

  Has anyone else had issues with their videos not playing? It happens on the Play tab and the player at the bottom just shows a squiggly line and the video does not play. Please help if I am doing something wrong.

  petelanger replied 1 year, 8 months ago 2 Members · 2 Replies
• 2 Replies

• 

  gern_blangston

  Member

  July 20, 2024 at 2:33 pm

  I figured out you have to watch the video first.

• 

  petelanger

  Member

  July 20, 2024 at 7:44 pm

  I have been having thiis problem too. I’m running Windows 11 on a Dell laptop with Core I7. It appears to be hardware dependent.

  I opened a support ticket. Was asked to try other browsers and got the same effect in multiple browsers (DuckDuckGo, Chrome, Edge). Then tried other devices and the videos all played fine on every other device of mine: (Phone – Samsung and Google, Tablet – Lenovo, all of these are Android devices; also works perfectly on my Linux Mint laptop. So I do TAC on my Linux box now, occasionally I’ll run it on my Win 11 again and it does work intermittently, if I’m switching from lesson to lesson and just launch a single vid it seems to work typically.

Log In to Reply