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I had a ton of playback issues back in July when I started, but only on the PLAY videos, the coaching videos always played fine. What I would get is kind of checkered line in the progress bar and it would just freeze there without playing. Occasionally it would play fine but if I stopped and rewind, etc. it would inevitably fail.
I tried every device in my house and the only one that had issues was my Dell Windows 11 laptop that I’m using now. It played on every other laptop, phone or tablet just fine. Opened a support ticket and we never could get to the bottom of it. I switched to a Linux laptop and used that for a couple of months. Then I tried my Dell again and it’s worked fine for the past 4-5 months, still have the Linux box next to me but I never power it on anymore.