[Boz_Lightyear]

Hi,

This is more of the Support’s domain.
I’m assuming that you are on the same computer or device, with the same browser and no important updates have been done recently.

1) Log out the re-login
2) Try to empty the cache of the Browser

3) look at all the tabs on the browser. Sometimes the video tab is not where expected.
4) If you have a second browser installed try connecting and playing video on it.
5) Contact support. Victoria is very reactive.