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Welcome to the TAC community! I’m not really sure of the exact answer to your question. Over the years there have been times where it’s dropped off completely and then they fix it, and they say that they are showing the true numbers but I stopped looking at it a long time ago. I think it is too easy to become distracted by the number. If you’re true to yourself, and you know in your heart that you’ve played more, then you’re in a good place. But if you would like an answer to your question my suggestion is to click the link at the bottom that says contact support and you’ll send message, and Victoria will get back to you very quickly with an answer to that question