[Loraine]

Hey @Chris99 I’m so sorry you’re experiencing problems with Sweetwater. I’ve never ordered a guitar from the, but I’ve ordered a lot of other things, and I’ve never had any problems, and I always receive a courtesy thank you call from them.

It’s possible that your experience is an anomaly to what is the norm. Unfortunately things do happen at companies and things slip through the cracks. At least they were able to locate it, and having a new nut and set up would add additional lead time.

I know how difficult is to wait for a new guitar. Hang in there and remember to let it acclimate in the original box for at least 24 hours before unboxing and playing it.