[N-lightMike]

Hey Mark @the-old-coach ;

When it works correctly, you get access to Fret Wiz almost instantly. No waiting. So I hope you have contacted support. That’s the “Contact Us” link. I’m sure since this platform is still less than a year old and FW is brand new, this is one more issue that hasn’t been completely worked out.

Please let us know how it turns out for you when you contact @VictoriaTACTeam . She will get your issue to the right person and I’m sure they’ll fix the problem asap.

MG 😀