[ProbablyBryan]

Thanks @Loraine @atroutcatcher @Ddtediejm

— From Support:

We have a tech team that is working to fix it and it’s actually quite a delicate more time intensive process than we originally thought. We don’t want any current data prior to the log in counter malfunction to be affected, hence a higher level of care to this.

So, they’re on it. 🙂