VictoriaTACTeam
Forum Replies Created
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Hi TAC Family! Hope all are well.
For the security of our Members and the TAC site, our IT Team has implemented this extra layer of security to avoid recent, and very aggressive, spammers, and bots. We anticipate that this will be temporary. We thank you for your patience in the meantime. We are happy to have you all with us in the TAC Community!
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Hi everyone! VictoriaTAC Team here. We’re aware that there’s something up with the counter and have reached out to IT regarding it. We thank you for your patience while they check into this.
Wishing you a warm and happy Holiday…and as always, we are happy to have you all with us in the TAC Community! 🎄😊
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Hi Brian G
To reach TAC Support, just Email us: support@tonypolecastro.com
Monthly guitar routine practice plans do not remain on the site – only the current month. What we suggest is to mark as a “favorite” any lessons that you wish you have to refer back to. Just click the “heart” icon found by the bottom right of the lesson video.
I hope this helps! We’re happy to have you with us in the TAC Family.
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Hi all – I’ll be happy to clarify.
The Black Friday promotion is for those seeking to join TAC, not for existing TAC Family Members.
@JoeT – We aren’t finding an Email from you into the Support Dept. That Email address is: support@tonypolecastro.com
Hope this helps!
~Victoria
TAC Team
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Hi @JennyMc
Hope your Friday is going well. I’m not aware of a Workshop today, however we do have our quarterly live Guitar Party coming up Wednesday. I hope you can join in for that! 😊
Next 90-Day Progress Party April 6th @ 11am MST
Show up live to reflect on your last 90 days of guitar, celebrate smalls wins with the TAC Family, and set your intentions for your next 90 days. To attend just login to TAC at the date and time listed above or watch your email for the invite link. View past parties here.
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Hi TAC Family –
Hope everyone is having a great day!
The next time you have an instance of this, please screenshot the error and shoot us an Email in TAC Support. support@tonypolecastro.com Please also let us know what Forum post you’re trying to comment to, as well as the device and browser being used.
In most every instance, when a TAC Member has had an issue like this, we have been able to post for them on our end with no issue. It is most likely that it comes down to devices/browsers. (Chrome is always most suggested.)
Suggestions prior to writing in will be to log out of TAC, clear your cache on your device, reboot, log in and try again. If you still have the same result…test by trying on a different device if you have one. After that, if you’re still getting the error, by all means write in with the info needed to troubleshoot.
I hope this helps! 😻
~Victoria
TAC Team
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Hi TAC Family –
Below is the link with all of the details for the Live Party coming up this Wednesday.
It’s gonna be so fun to see so many of you there! And no worries if you can’t make the Party.
We will post the replay for you to enjoy when you can.
Happy New Year! 🙂
Wednesday, Jan 5th TAC Live Party:
https://help.tonypolecastro.com/en/articles/5260235-live-90-day-guitar-progress-party
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If you don’t mind, please contact TAC Support: support@tonypolecastro.com so that we can do some troubleshooting with this and assist you.
We will be happy to help! 🙂
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Hi TAC Family –
Happy Acoustic Tuesday!
We’ve taken down the quick link to do some tweaking on the blog, however – for now – you can always get to the AT Show directly on YouTube. Here’s the link for today’s show.
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And….we’re back! 😻
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Hi @BBK
Fretboard Wizard is open for enrollment twice per year.
No worries, there is no waiting list. Everyone is welcome to jump in when it’s available again.
The next enrollment opportunity is coming up soon, so please stay tuned for all of the details.
Have a great day! 🙂
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Hi all –
Our TAC Members posting here have now been kindly assisted, and we certainly wish them the best going forward.
For all TAC Family, we encourage checking out the helpful Support articles which are found under the Support tab at the bottom of the left side bar. These contain all of the info needed on how TAC Memberships work and what we can do when you need to make changes to your account.
Here’s a direct link:https://help.tonypolecastro.com/en/collections/1450188-your-account
As always, we are here for you in the Support Dept. You can always reach us by Emailing us here: support@tonypolecastro.com
Thanks TAC Family! Hoping everyone is having a wonderful day! 🙂
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Hi @Sofshu & @FredO_STL Thanks for reaching out about this. We are currently working with our IT Team on this and are aware that there are some inconsistencies. This article may be helpful for you to understand how Playing Sessions are calculated (link below), however that being said – we are aware of some lingering issues.
For not calculating consistently, we are finding that it may be a factor with the device and browser being used. (Ex: Some have found this happening while using some mobile devices and running safari.)
Thanks for hanging in there with us while we work on it. 🙂
https://help.tonypolecastro.com/en/articles/5342598-how-playing-sessions-are-calculated
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Hi @kwilsonva and all. We do not currently have a date for the next Fretboard Wizard open enrollment. When we do have that information available, we will post an announcement on the TAC site as well as the Tuesday Newsletter. There is no waiting list, so all will be welcome to join in at that time.
Have a great day, everyone! 🙂
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Hi @Cadgirl
Happy Friday to you! Once you have purchased the course it’s yours for life. 🙂 So even if at some point you were to cancel your TAC Membership, you can continue logging in the same way to access your Fretboard Wizard course.