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Tony’s Acoustic Challenge – The New Way to Learn Guitar Family Forums Community Support Anybody have problems logging comments in the forums?

  • Anybody have problems logging comments in the forums?

    Posted by Loraine on January 12, 2022 at 3:24 pm

    Often I’ll tYpe a message only to have it highlight in a pink box, and it won’t post my comment. I’ve cleaered my history cache, logged out and back in, but once it happens I won’t be able to post any comments.

    • This discussion was modified 2 years, 3 months ago by  Loraine.
    Cadgirl replied 2 years, 2 months ago 8 Members · 21 Replies
  • 21 Replies
  • Bill_Brown

    Member
    January 12, 2022 at 5:51 pm

    Yes @Loraine, it’s happened to me about 3 weeks ago, just before my TACiversary things started to go south. I had just posted about my disappointment when @deagle announced his departure and my displeasure about the the way things were going here to cause people like him to leave – Sometime shortly after that, I couldn’t post on the daily’s or in the forms – everything in a pink box – after taking the time to key in all of my well thought out comments, all the relative things I wanted to say – I was not happy to say the least. That’s why you haven’t seen a TACiversary story from me – in protest! So I went dark for about 5 days, then tried again – low and behold – I was able to post🤔 Made me think that the thought police were hovering around again (Big Brother may be listening) – so I better stop now😱

    • Loraine

      Member
      January 13, 2022 at 12:04 pm

      Yeah @Bill_Brown Sounds like the same problem. It happens a lot to me. I mentioned something to Victoria at TAC, but she said no one else had experienced it (or complained about it). I thought it was just a fluke, but it keeps happening. Very frustrating after having typed in a detailed reply. Oh well. Not sure if there are others, but I’d like to have it researched as to why and possibly fix the glitch.

      • saskia

        Member
        January 13, 2022 at 12:24 pm

        yep, i got notified of your reply to my post, but was not able to pull it up

      • Loraine

        Member
        January 13, 2022 at 12:32 pm

        @saskia I think I remember I retyped my comment several times to you and finally I just gave up. Funny that you received notification though.

  • tailsawaggin

    Member
    January 13, 2022 at 12:04 pm

    Yep, happening to me on another thread right now.

    • Loraine

      Member
      January 13, 2022 at 12:06 pm

      We all need to complain or TAC won’t look into it.

    • saskia

      Member
      January 13, 2022 at 12:23 pm

      i saw a notification on my question from you, but never found he comment

      • tailsawaggin

        Member
        January 13, 2022 at 12:39 pm

        Yep, that was the thread.

  • Loraine

    Member
    January 13, 2022 at 12:36 pm

    @VictoriaTACTeam just an FYI that others have experienced the same issue getting a pink background and unable to post a reply in the forums.

  • tailsawaggin

    Member
    January 13, 2022 at 12:37 pm
  • VictoriaTACTeam

    Administrator
    January 13, 2022 at 1:19 pm

    Hi TAC Family –

    Hope everyone is having a great day!

    The next time you have an instance of this, please screenshot the error and shoot us an Email in TAC Support. [email protected] Please also let us know what Forum post you’re trying to comment to, as well as the device and browser being used.

    In most every instance, when a TAC Member has had an issue like this, we have been able to post for them on our end with no issue. It is most likely that it comes down to devices/browsers. (Chrome is always most suggested.)

    Suggestions prior to writing in will be to log out of TAC, clear your cache on your device, reboot, log in and try again. If you still have the same result…test by trying on a different device if you have one. After that, if you’re still getting the error, by all means write in with the info needed to troubleshoot.

    I hope this helps! 😻

    ~Victoria

    TAC Team

    • tailsawaggin

      Member
      January 13, 2022 at 2:57 pm

      Hi @VictoriaTACTeam ,

      Thank you for your reply. In this case, the thread is saskia’s “getting bored” thread, referenced above. Since I’ve seen this happen before, as soon as I saw the pink box I highlighted and copied the text of my reply to the clipboard and refreshed the page. The reply was still not there, so I logged out of TAC and back in, then tried to reply again by pasting the text into the response box. I got a message that said “Duplicate response,” so the forum database clearly thinks my reply is there, though nobody can see it. Saskia also indicated above that he was notified that there were responses, and he could not see them.

      Taken together these are fairly strong evidence that the issue is server side.

  • Loraine

    Member
    January 14, 2022 at 10:29 am

    Thanks so much for the reply @VictoriaTACTeam . You’re always so responsive, and I appreciate that.

    I have to agree with @tailsawaggin that it sounds more like a server issue, especially when anotHer person receives notIfication of a direcT response on their forum posting, but there is nothing there when they go to read it. Also, Ive trIed clearing my history cache, logGing out and back in, and I still will not be able to post a message. Ive had this same issue wheTher I use my iPad, my android phone or my personal lapTop. I have Comcast as an internet carrier, and I’m using Google Chrome as my internet search engine. None of these are unique or different from what many others use wiThouT issue, so my conclusion is some sort of server glitch.

    Please let me know if you have any questions or comments. I’ll try to remember to get screen shots when it happens again. I’ll have to figure out how to do that on my iPad and phone. Much easier on the laptop.

    Have a great day!

  • solitaire

    Member
    January 14, 2022 at 7:33 pm

    Hi Loraine, I noticed that part of my profile had disappeared… it is back now. I don’t post much in the forums, but I did on the same @saslia “bored” player post as you. The reply I entered worked as normal but I didn’t get notification of @saskia‘s response (which they had entered). Hope things are back to normal again!

    • Loraine

      Member
      January 14, 2022 at 8:49 pm

      Thanks @solitaire – there seems to be a few glitches at play. Hopefully going forward things are better.

  • Loraine

    Member
    February 11, 2022 at 5:50 am

    @VictoriaTACTeam Heres a screenshot showing the pink box.

    • Loraine

      Member
      February 11, 2022 at 5:51 am

      And of course the screenshot did not post with my reply. Frustrating.

      • albert_d

        Member
        February 11, 2022 at 6:44 am

        Ha. When it rains, it pours.

  • Cadgirl

    Member
    February 11, 2022 at 7:13 am

    I’ve been having this issue too. If I know that my answer might be a long one, I write it into Word and then copy paste. I wonder if it’s because too many people are posting at the same time? Good luck @Loraine figuring it out.

    • Loraine

      Member
      February 11, 2022 at 9:11 pm

      @cadgirl If it happens again, please let Victoria in Support know which Forum and conversation were you trying to respond to. She keeps saying that it’s not a TAC issue, but with so many people having the same issue, I’m pretty sure it’s a server issue on their end. But the more people that mention it to them, the more they’ll take it seriously and look into it on their end.

      • Cadgirl

        Member
        February 12, 2022 at 2:35 am

        I was just on a forum that was having the same type of issue. Their Technical Support said it could be a bug. So… there could be a bug? But I’ll do as you ask and send issue to Tech Support if it comes up again.

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